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FAQ
Support
Common Questions
How do I place an order?
Add any product to your cart from its product page, then check out securely with your delivery and payment details. You'll receive an order confirmation by email immediately.
Can I change or cancel my order after placing it?
Contact us as soon as possible after ordering. If your order hasn't been dispatched yet, we can usually amend or cancel it — once it's shipped, our returns policy applies instead.
Do you offer trade or bulk pricing?
Yes. Get in touch through the contact form with your expected volume and we'll follow up with tailored pricing and lead times.
How fast is dispatch?
Orders placed before 2pm on a working day are dispatched the same day. Most UK orders arrive next-day; international delivery times vary by destination.
Do you ship internationally?
Only ship to the United States.
Where can I find a product's Certificate of Analysis?
Every COA is published directly on the relevant product page.
Who carries out your testing?
All testing is carried out by independent third-party laboratories, separate from our manufacturing partners, to verify identity, purity, and mass.
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